Delivery & Returns

Delivery

Once your order has been placed, your goods are dispatched with the courier serving your country. Delivery times, shipping costs and free-shipping thresholds differ from one destination to another, as shown in the table below. All timeframes are counted in working days from the date the order is confirmed.

Orders placed for delivery in Denmark and Sweden are charged in Danish kroner (DKK) and Swedish kronor (SEK) respectively; all other destinations are charged in euro (EUR).

For orders that include personalised engraving, the timeframe may be extended by 1-2 working days for order processing.

During peak periods or sale periods, delivery may take longer.

Returns

In accordance with Ordonanța de Urgență nr. 34/2014, governing the legal regime of distance contracts, products may be returned within 30 calendar days of receipt of the parcel. In the situation described above, the CUSTOMER is entitled to return any product within 30 calendar days of receiving it and to request a refund of the amount paid.

PLEASE NOTE:

Products for which personalised engraving has been selected are excluded from the right of return.

Under art. 16 lit. c din O.G. 34/2014, goods that are clearly personalised and made to the specifications provided by the customer (text, logo, etc.) cannot be returned or exchanged. By placing a personalised order, the customer accepts these conditions.

The refund period is separate from the period within which you may return the product: we refund the value of the goods within a maximum of 14 days from the date the returned parcel arrives at our warehouse and is inspected.

If you paid for your order by cash on delivery, the refund is issued by bank transfer, to the account you provide us; in all other cases we refund the amount using the same payment method you used for the purchase.

Only products returned exactly in the condition in which they were delivered, unused, are accepted. Personalised products are not accepted for return.

Please follow the steps below:

1. Check that no more than 30 days have passed since you received your order.
2. Make sure the product is exactly as you received it from us, i.e. unused and in its original box.
3. Complete the online return form — all you need is your order number and the e-mail address used to place the order.
4. You will receive confirmation of your request by e-mail, together with full shipping instructions.
5. Pack the product in its original box (wrapped in a courier bag or placed inside another box) and send it back in line with the instructions received, using the courier company of your choice.

Complete the return form →

Once we have received and inspected your parcel, we will refund your money within 14 days.

PLEASE NOTE:

1. Under art. 16 lit. c din O.G. 34/2014, where the consumer (Buyer) chooses to purchase goods that are clearly personalised and made to the specifications indicated by the consumer (Buyer), personalised with text/logo according to the requirements of the consumer (Buyer), the goods thereby being modified at the Buyer's request, the Buyer accepts that goods of this kind cannot be returned or exchanged, being excluded from the right of return.

2. The cost of return shipping is borne by you. We do not accept parcels sent cash on delivery.

Please keep the proof of postage for the returned parcel until any complaint has been fully assessed and, in the case of returned goods, until the refund has been issued.

If you are considering returning a product, do not use it. You may not use the goods you have received before deciding whether to cancel the sale contract. The right of withdrawal exists to allow you to examine the product as you would in a shop, not to give you 30 calendar days of free use. (Text taken in full from the European Union website)

If you have any questions, write to us at info@dacobi.store