Right of Withdrawal

You have the right to withdraw from the contract within 30 days of receiving your order, without giving any reason. Enter your order number and the email used when placing it to get started.

Verify your order

We only use these details to show you your eligible products.

By law, personalised (engraved) products and personalisation services cannot be returned.

Email us

Add your tracking number

Enter the courier and the tracking number used for your return so we can track the parcel. This step is required.

Tracking number received

Thank you! We will track your parcel and issue your refund as soon as we receive and inspect it.

Select your products

Tick the products you would like to return. Personalised items, services and insurance are not eligible.

A damaged product or a mistake with your personalisation? These are not resolved through a return — write to us at contact@dacobi.ro and we will make it right.

Confirm your return

Review the selected products and confirm the return conditions.

Return conditions
  • Products must be unused and in the same condition as when delivered.
  • The original packaging must be intact.
  • All accessories received must be included in the parcel.
Refund details

By submitting this request I am exercising my right of withdrawal for the products selected above.

Your request has been received

Where to send your products

[ Completează adresa de retur în setările secțiunii ]

Send the products unused, with the original packaging intact and all accessories included. Return shipping costs are borne by the customer. We will issue your refund as soon as we receive and inspect the parcel.
After you ship the parcel, we will email you a link where you can enter the tracking number and the courier you used. This step is required so we can track your return.